We commit to our users that your privacy is our top priority. We design out platform in such a way that your privacy is at the core of the way develop the services and products so that you can fully trust them and focus on building meaningful connections.
We appreciate that you put your trust in us when you provide us with your information, and we do not take this lightly.
Be it as it may, we shall never compromise with your privacy. We design all of our products and services keeping in mind the privacy of the users. We involve experts from various fields, including legal, security, engineering, product design and others to ensure that in no circumstances, the privacy of the users get disseminated.
We work hard to keep your information secure. We have teams dedicated to keeping your data safe and secure. We constantly update our security practices and invest in our security efforts to enhance the safety of your information.
We appreciate your trust placed upon us with your personal information and we intend to always maintain that trust. This trust can be subsisting only if the user understands the process of information collection, its usage, purposes, approvals, denials, etc. For this, it is highly recommended to read this document thoroughly.
It is necessary to collect accurate and adequate information about you if you want to get matched with the right person. Our services shall stand meaningless without some basic information about you, such as basic profile details, liking, interests and the types of people you’d like to meet. We also collect information generated as you use our services, for example access logs, as well as information from third parties, like when you access our services through a social media account. This also includes:
In addition to the information you provide us directly, we receive information about you from others. This primarily includes, the information provided by the other users in form of feedback, opining, etc. Apart from that, we also receive some information from your social media login credentials that you share with us by opting for remembering your login credentials on the device. We also receive certain information from our third-party partners, such as a advertisement partners. These partners may share details on any campaign, surveys etc. conducted by them on our platform.
When you use our services, we collect information about which features you’ve used, how you’ve used them and the devices you use to access our services. This basically includes information about your activity on our services, for instance how you use them (e.g., date and time you logged in, features you’ve been using, searches, clicks and pages which have been shown to you, referring webpage address, advertising that you click on) and how you interact with other users (e.g., users you connect and interact with, time and date of your exchanges, number of messages you send and receive).
In addition to that, we also collect information from and about the device(s) you use to access our services, including hardware and software information such as IP address, device ID and type, device-specific and apps settings and characteristics, app crashes, advertising IDs (such as Google’s AAID and Apple's IDFA, both of which are randomly generated numbers that you can reset by going into your device’ settings), browser type, version and language, operating system, time zones, identifiers associated with cookies or other technologies that may uniquely identify your device or browser (e.g., IMEI/UDID and MAC address), information on your wireless and mobile network connection, like your service provider and signal strength information on device sensors such as accelerometers, gyroscopes and compasses etc.
This is clarified that for certain critical information, we seek advance permission from our users. If you allow access, we can collect your precise geolocation (latitude and longitude) through various means, depending on the service and device you’re using, including GPS, Bluetooth or Wi-Fi connections. The collection of your geolocation may occur in the background even when you aren’t using the services if the permission you gave us expressly permits such collection. If you decline permission for us to collect your geolocation, we will not collect it. Similarly, if you consent, we may collect your photos and videos (for instance, if you want to publish a photo, video or streaming on the services).
Our main intent to collect your information is to deliver and improve our services through MMR. Additionally, we use your information to help keep you safe and to provide you with advertising that may be of interest to you. In addition, we also collect information on individual user interest so that we could help users to connect with the persons of their interest. For this, we analyse your profile, activity log, and preferences to recommend meaningful connections to you and recommend you to others. We also collect your information to ensure that the user may not loose his data upon changing the device. We do this by linking devices and browser data, such as when you log into your account on different devices or by using partial or full IP address, browser version and similar data about your devices to help identify and link them. Further, we use this information to serve the user with offers and advertisements tailored to the interest of the user. Collecting such data also helps us prevent and detect fraud, illegal, immoral, unethical and unauthorised activities on the platform.
To process your information as described above, we rely on the following legal bases:
Since our goal is to help you make meaningful connections, the main sharing of users’ information is with other users only. We also share some users’ information with service providers and partners who assist us in operating the services, with other Match Group companies and, in some cases, legal authorities.
You share information with other users when you voluntarily disclose information on the service (including your public profile). Please be careful with your information and make sure that the content you share is stuff that you’re comfortable being publicly viewable since neither you nor we can control what others do with your information once you share it. If you choose to limit the audience for all or part of your profile or for certain content or information about you, then it shall be visible according to your settings.
We might use third parties to help us operate and improve our services. These third parties assist us with various tasks, including data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing and security operations. We may also share certain information with such partners who distribute and assist us in advertising our services. For instance, we may share limited information on you in hashed, non-human readable form to advertising partners. We follow a strict vetting process prior to engaging any service provider or working with any partner. We mandatorily enter into specific Non-Disclosure Agreement with all our service providers and partners ensuring strict confidentiality obligations.
We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control. Secondly, we may disclose your information if reasonably necessary:
We may ask for your consent to share your information with third parties. In any such case, we will make it clear why we want to share the information. We may use and share non- personal information (meaning information that cannot be used for profiling user such as device information, general demographics, general behavioural data, geolocation in de- identified form), as well as personal information in hashed, non-human readable form, under any of the above circumstances. We may also share this information with other Match Group companies and third parties (notably advertisers) to develop and deliver targeted advertising on our services and on websites or applications of third parties, and to analyze and report on advertising you see. We may combine this information with additional non-personal information or personal information in hashed, non-human readable form collected from other sources.
We want you to be in control of your information, so we have provided you with the following tools:
Keep in mind, we may reject certain information for certain reasons, including if the data provided is unlawful or if it may infringe on trade secrets or intellectual property or the privacy of another user. If you wish to receive information relating to another user, such as a copy of any messages you received from him or her through our service, the other user will have to contact our Privacy Officer to provide their written consent before the information is released. However, we do not guarantee that we will provide such information, unless it is extremely important.
Also, we may not be able to accommodate certain requests to object to the processing of personal information, notably where such requests would not allow us to provide our service to you anymore.
We work hard to protect you from unauthorized access to or alteration, disclosure or destruction of your personal information. As with all technology companies, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information will always remain secure.
We regularly monitor our systems for possible vulnerabilities and attacks and regularly review our information collection, storage and processing practices to update our physical, technical and organizational security measures.
We may suspend your use of all or part of the services without notice if we suspect or detect any breach of security. If you believe that your account or information is no longer secure, please notify us immediately here
We keep your personal information only as long as we need it for legitimate business purposes and as permitted by applicable law. To protect the safety and security of our users on and off our services, we implement a safety retention window of three months following account deletion. During this period, account information will be retained although the account will of course not be visible on the services anymore.
Keep in mind that even though our systems are designed to carry out data deletion processes according to the above guidelines, we cannot promise that all data will be deleted within a specific timeframe due to technical constraints.
Our services are restricted to users who are 18 years of age or older. We do not permit users under the age of 18 on our platform and we do not knowingly collect personal information from anyone under the age of 18. If you suspect that a user is under the age of 18, please use the reporting mechanism available through the service.
Because we’re always looking for new and innovative ways to help you build meaningful connections, this policy may change over time. We will notify you before any material changes take effect so that you have time to review the changes.